We are a group of people who think computers should do more work. Our vision is to make hotelier work life simpler through connected systems.

Softinn is a Saas company that provides e-commerce solutions and business productivity tools to hotels.

“Success in management requires learning as fast as the world is changing” – Warren Bennis. In the Business Management team of Softinn, we believe in great attention to detail (a.k.a meticulous) and continuous improvement of business & operational processes.

We are seeking candidates who are passionate about business management, business analysis, and customer growth and have the potential to grow into a managerial role.

Job Responsibility:

1. Accurately & effectively perform bookkeeping of accounts
2. Handle a full set of accounts in an orderly manner. Knowledge of SST is a plus point
3. Prepare management and business reporting
4. Handle customer account renewal, invoicing & follow up
5. Develop deep knowledge about Softinn software (training will be given)
6. Involve in new product or feature user acceptance testing
7. Compile Softinn product knowledge base and user guides
8. Conduct Softinn product training for existing customers (Online Training)
9. Analyze existing customer account usage & monitor customer retention rate
10. Be the first contact person in the office
11. Monitor the performance of other departments, and help them to achieve their target
12. Be ready for any other office and business administrative tasks that are required

Job Requirements:

1. Possess at least a Diploma/ Bachelor’s Degree in a relevant field or equivalent practical experience
2. Minimum 1-2 years of working experience in the customer-facing role or in any of the related field
3. Possess fundamental finance & accounting knowledge
4. Excellent listening & writing skills, critical thinker with attention to details
5. Meticulous, organized, and good at time management
6. Ability to build and maintain effective relationships with customers, fostering trust and loyalty
7. Excellent in execution & presentation
8. Proficient in IT and Computer skills and the ability to navigate multiple software applications simultaneously
9. Able to think critically and develop creative solutions to problems as they arise
10. Required language(s): English, Bahasa Malaysia, Mandarin (plus point)
11. Fresh graduates are encouraged to apply

Not Mandatory but BONUS if:

1. Familiar with the WAVE accounting system
2. Familiar with Excel PowerQuery
3. Familiar with video editing software
4. Understanding of e-commerce
5. Knowledge and interest in the travel tech industry

Report to Work options:

1. Melaka branch Only

You Should Join if:

1. You are looking for a more casual working culture that encourages creativity
2. You believe a good business management exec. helps improve business efficiency and bring smiles to colleagues internally and Softinn users

You should NOT join if:

1. You don’t enjoy learning new skills, new knowledge, and new technology
2. You are not an organized & meticulous person
3. You hate numbers, figures & reporting work
4. You are not passionate about business management & support function roles

Salary Range:

RM 2,500 to RM 3,200

Employee Benefits:

1. Medical insurance coverage
2. Monthly Outings
3. Free Flow of Snacks
4. Casual dress code
5. Monthly Potluck Party
6. Production-ready laptop & monitor

Additional Perks for Your Role:

1. Online training course for Excel Power Query
2. Online training course for Excel Pivot Table
3. Online training course for accounting system