The Customer Experience Intern will assist the Customer Experience Department in daily operations, encompassing tasks from different divisions such as pre-sales, internal sales, document collections, payment collections, post-sales and advocacy. Additionally, the intern will contribute to various departmental assignments, including the documentation of internal processes. We seek an individual who is agile, with a passion for the environment, dedicated to providing comprehensive customer experiences.

Key Responsibilities:

• Understand every aspect and touchpoint of the customer journey and business model.
• Provide accurate information regarding SOLS Energy’s products and services
• Pre-qualifying and lead generation support.
• Assisting in responding to customer inquiries via email, phone, and social media.
• Assist in the collection and verification of required documents and payments from customers.
• Track the status of customer interactions and follow-ups.
• Help resolve customer issues and escalate complex problems to senior team members.
• Participate in CX projects, providing administrative and logistical support.
• Identify areas for improvement in the CX processes based on customer feedback and interactions.
• Work closely with other members of other departments including operations, technical and installation.

Benefits:

What’s great about this opportunity?

• A fair remuneration package including an attractive commission scheme.
• Career progression in a fast growing impact organization backed by Petronas.
• Work in an agile-driven environment alongside a diverse team who will support your job growth.
• Contribute directly to improving the lives of B40 communities, as a part of a #madetoimpact organization.