Customer Experience Specialist

Full time @The D Group (TDG)
  • 10-5, Oval Damansara, Menara Permata Damansara Jalan Damansara, 60000 W.Persekutuan, Kuala Lumpur View on Map
  • Post Date : 29/03/2022
  • Apply Before : 31/12/2022
  • Salary: RM2,500.00 - RM3,000.00 / Monthly
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Job Detail

  • Experience 1-3 Years
  • Gender Any
  • Industry Arts/Media/Communications
  • Qualifications Diploma

Job Description

  •   Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
  •   Professionally handle high volume of inquiries from clients and customers.
  •   You will be accountable for meeting individual (KPIs) and team goals.
  •   Understand and deliver business strategies and improve customer services through the execution of self-service.
  •   Continuously identify work process improvements.
  •   Communicate to Team Leaders and (or) Manager.
  •   Perform office-based administrative duties whenever required.
  •   Must demonstrate a high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
  •   Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

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