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Customer Success Intern

Industrial Training @SOLS Energy posted 9 months ago
  • 1Petaling Commerz & Residential Condos, #1-9 Jalan 1C/149, Sungai Besi, 57100 Kuala Lumpur View on Map
  • Post Date : 10/01/2024
  • Apply Before : 30/04/2024
  • View(s) 140
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Job Detail

  • Job ID 24773
  • Gender Any
  • Industry Arts/Media/Communications
  • Qualifications Bachelor Degree

Job Description

 

  • Fielding inbound enquiries.
  • Resolving after-sales issues.
  • Activating solar PV systems.
  • Collecting feedback.
  • Documenting SOPs.
  • Closing “Pre-Sales” and “Post-Sales” Tickets.
  • Collecting and keying in data on client feedback.
  • Performing system activations in a timely manner.
  • Keeping our communications channels and reporting “clean.”
  • Assist in making sure internal SOPs are up-to-date and client-centric.
  • Close at least 15 Tickets (depends on number of enquiries/issues).
  • Activate 20 Solar PV systems (depends on number of installations).
  • Key in all client feedback data without supervisors having to check.

 

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