Essential education
- Obtained or currently studying for Minimum Bachelor’s Degree
- Enrolled in a university degree program or graduated in the past 6 months
Preferred experience and knowledge
- Minimum of 1-year working experience in an energy sector
- Knowledge in sustainable and renewable energy
Necessary technical, functional or language skills
- Ability to report on a regular and punctual basis, despite working in a flexible schedule environment;
- Passionate in clean and sustainable energy or in working on real-world climate change solutions;
- Working knowledge and implementation of Google Suites, computers and current communication technology as work tools.
- Strong proficiency in English essential (oral and written);
- Great communication and people skills;
- Understanding of the values, principles and objectives of SOLS Energy;
- Ability to work independently, as well as part of a multidisciplinary team.
Additional skills that would be great to have:
- Previous experience with customer relationship management (i.e. HubSpot)
- Past employment or project history in sustainable development
- Fluent in Bahasa Malaysia (BM)
- Former experience in customer service / support
What will I do?
Primary Role
- Fielding inbound enquiries
- Resolving after-sales issues
- Activating solar PV systems
- Collecting feedback
- Documenting SOPs
- Closing “Pre-Sales” and “Post-Sales” Tickets
- Collecting and keying in data on client feedback
- Performing system activations in a timely manner
Secondary Role
- Keeping our communications channels and reporting “clean.”
- Assist in making sure internal SOPs are up-to-date and client-centric.
