Executive – Customer Relations (CRM)

Full time @SWM Environment Sdn Bhd
  • LGB Group, Level 17, Menara LGB, No.1, Jalan Wan Kadir,Taman Tun Dr.Ismail,60000 Kuala Lumpur. View on Map
  • Post Date : 17/09/2021
  • Apply Before : 15/10/2021
  • Salary: RM1,600.00 - RM1,800.00 / Monthly
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Job Detail

  • Career Level Entry Level
  • Experience Entry/Fresh
  • Gender Any
  • Industry Admin/Human Resources
  • Qualifications Diploma

Job Description

Requirements:-

  • Candidate must possess minimum Diploma
  • Possess good communication and interpersonal skills
  • Possess own transport and willing to travel
  • Valid license B2 or D

Job Description

  • To receive and handle daily customer calls/feedback/enquiries
  • To key in public complaints in SWM complaint system
  • To constantly monitor and follow up actions with CRM Exe at branches
  • To check voice message on daily basic
  • To do random calls to complainer for feedback on action taken
  • To submit relevant reports to CRM Executive on daily/weekly basis
  • To key in tire breakdown case in the tire breakdown management system
  • To monitor & get feedbacks of violations/alerts captured from GPS system and key into the GPS system
  • To produce daily GPS report
  • To monitor CCTV based on CRM Manager instruction

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