Internship – Customer Success Specialist

Full time @Silkron Technology Sdn Bhd
  • Silkron Technology Sdn. Bhd. 12-3, Menara IJM Land, 1, Lebuh Tunku Kudin 3, 11700 View on Map
  • Post Date : 21/06/2022
  • Salary: RM800.00 - RM1,000.00 / Monthly
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Job Detail

  • Gender Any
  • Industry Service
  • Qualifications Diploma

Job Description

Job description :

To ensure total customer satisfaction and customer success
To provide first level support to the local and oversea customers
To be the main communication channel with customers
To perform product testing and evaluation from customer’s perspective
To keep track and follow-up on all open issue with development teams.
To prepare and maintain product documentation, knowledge base, user guides and help documents
To formulate training contents, plan and conduct trainings to the customers
To provide feedback to internal teams for continuous improvement
To develop concepts, graphics and layouts for product illustrations, which includes but not limited to design on logos, brochures, and creating videos.

Pre-requisites:

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Industrial), Engineering (Mechatronic/Electromechanical), Business Studies, Business Management, Customer Service or equivalent.
Excellent interpersonal collaboration and coordination skills
Able to work independently with positive thinking and result-oriented
Passionate and enthusiastic in improvisation, problem-solving and customer satisfaction
Knowledge in Windows, Linux operating system and networking is added advantages
Practical knowledge in computing hardware, electronics and networking is most preferable
Able to support customers remotely and on-site
Willing to travel and work over-time, over weekend and on night-shift if and when required
Effective communication skills in BOTH English and Mandarin in both verbal and written is a MUST in order to support China customers
Able to perform translation from English content into Mandarin Chinese, or vice versa
Strong organizational skills, comfortable managing multiple competing priorities
Fresh graduates and experienced candidates are encouraged to apply

Additional Information:
– Flexi-working hour
– Yearly bonus
– Travel allowance
– Wellness care
– Dental care
– Vision care
– Pantry refreshments

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