Job ID 19418
Career Level Entry Level
Industry Computer/Information Technology
- Act as 1st Level Support & Troubleshooting.
- Escalate in timely manner to 2nd & 3rd Level Support for any issue not able to resolve.
- Ensure all incidents meet the MTTR.
- Coordinate & supervise partners & team members for troubleshooting & preventive
- Prepare RFO & RCA based on per incident.
- Onsite troubleshooting if required.
- Communicate closely with TAC team and customer to ensure incident resolved with