NOC Engineer

Full time @Fortesys Sdn Bhd
  • Post Date : 20/04/2022
  • Apply Before : 30/04/2022
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Job Detail

  • Career Level Entry Level
  • Experience Entry/Fresh
  • Gender Any
  • Industry Computer/Information Technology
  • Qualifications Diploma

Job Description

Job Summary:

To support daily operations of company IP Core Network, monitor network status, monitor and manage trouble tickets, provides remote assistance to engineers and customers, liaise with vendors and customers to resolve network issues.


Job Requirements:

  • Diploma or Bachelors’ Degree in Computer Science / Information Technology / communication engineering or equivalent.
  • 1-2 year of experience in network and telecommunication field is preferred.
  • ITIL, CCNA or any equivalent certification will be an added advantage.
  • Good communication skill in English & Bahasa Malaysia.
  • Willing on shift rotation (various allowances will be provided).
  • Fresh graduate is encouraged to apply (training will be provided).


Roles & Responsibilities

  • Monitors alerts/trouble tickets to ensure that service levels are being met.
  • Maintain and ensure the network infrastructure is well integrated, properly configured, tested and secure.
  • Remotely tests lines, trunks, and other facilities, makes device configuration changes.
  • Provide remote troubleshooting support for Field Services technicians.
  • Provides customers with ticket status updates, and completes customer callbacks when the trouble has been resolved.
  • Operate, analyze and resolve customer’s and network issues and propose technical resolution in time.
  • Provide remote support for the installation and configuration of the switches and routers.
  • Responsible for the preparing and maintenance of the log troubleshooting notes and network trouble tickets.
  • Liaise with the telecommunication provider on line related matters.
  • Work in the diverse group of the network operation officers for the repair activity of Fiber optic cable.


How this career will benefit you?

  • Opportunity to attend on-the-job Training and obtain Certification.
  • Great exposure and gain knowledge in latest IT Technology and Network Solutions.
  • Conducive working environment to learn and grow for career advancement.

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