Projects & Application Support Engineer

Full time @Silkron Technology Sdn Bhd
  • Silkron Technology Sdn. Bhd. 12-3, Menara IJM Land, 1, Lebuh Tunku Kudin 3, 11700 View on Map
  • Post Date : 11/03/2022
  • Salary: RM2,500.00 - RM3,500.00 / Monthly
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Job Detail

  • Career Level Entry Level
  • Experience Entry/Fresh
  • Gender Any
  • Industry Computer/Information Technology
  • Qualifications Diploma

Job Description

Job Description

  • To ensure total customer satisfaction and customer success
  • To provide pre-sales project evaluation and technical consultation to the customers and sales team
  • To troubleshoot and provide technical support and solutions to the local and overseas customers
  • To formulate training contents, plan and conduct training to the customers
  • To analyze and provide field applications feedback and customer requirements to the internal teams
  • To track and manage the open issues and customer projects with development teams to ensure on-time closure
  • To prepare and maintain product documentation, knowledge base, user guides and help documents

Pre-requisites:

  • Candidate must possess in at least a Degree / Advanced Diploma / Diploma in Software Engineering, Computer Science, Computer Engineering, Electrical / Electronic Engineering, Internet & Multimedia Computing, Information & Communication Technology, Business Information System, Engineering (Industrial), Engineering (Mechatronic/Electromechanical) or equivalent
  • Excellent in project implementation and technical applications support
  • Strong troubleshooting and problem-solving skills is a MUST
  • Good interpersonal collaboration and coordination skills
  • Knowledge in programming and software development is most preferable
  • Practical knowledge in computing hardware, electronics and networking is most preferable
  • Experience in Embedded OS / Android / Linux is an added advantage
  • Practical knowledge in SDLC (Software Development Life Cycle) is an advantage
  • Project management skill is an advantage
  • Able to work independently with positive thinking and result-oriented
  • Passionate and enthusiastic in improvisation, problem-solving and customer satisfaction
  • Effective communication skills in BOTH English and Mandarin in verbal and written is a MUST in order to communicate with China and global customers. Communication skill in Thai language is an added advantage
  • Able to support customers online and on-site
  • Willing to travel and work over-time, over the weekend and occasionally on night-shift if and when required

Required skills

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