Resident Engineer

Full time @IX TELECOM SDN BHD
  • D1-04-10 TAMARIND SQUARE, PERSIARAN MULTIMEDIA, 63000 View on Map
  • Post Date : 14/04/2022
  • Salary: Negotiable
  • View(s) 76
  • Share:

Job Detail

  • Career Level Entry Level
  • Experience 1-3 Years
  • Gender Any
  • Industry Engineering
  • Qualifications Bachelor Degree

Job Description

o To be based on the customer premise.

o 1st Level Support & Troubleshooting.

o Oversee customer day-to-day IT operation and provide support, maintenance, and troubleshooting of issues reported.

o Communicate with customers while investigating or providing problem resolutions.

o Ensure maximum possible service availability and performance.

o Assist and troubleshoot customers’ difficulties in any IT related issues.

o Update and maintain all current and future documentation.

o Coordinate & supervise vendor activity at the customer premise.

o Prepare technical documents upon request (ATP, RCA, RFO, MOP, HLD, LLD, etc.)

o Install, Configure, Test & Commissioning network devices (Routers, Switch, Firewall, Wireless Controller, Access Point, CCTV, PABX etc.)

o Escalate & work closely with 2nd Level engineer for an unresolved issues

Other jobs you may like