Job ID 22047
Career Level Entry Level
Industry Computer/Information Technology
Qualifications Bachelor Degree
JOB DESCRIPTION: SOFTWARE SUPPORT EXECUTIVE
Job specifications of a Software Support Executive :
- Product Knowledge: The Software Support Executive must have a deep understanding of the software product or application they are supporting.
- Programming Knowledge: While not always a strict requirement, having programming knowledge can be beneficial.
- Creating Training Videos: The support executive may be responsible for creating instructional videos or tutorials to help users understand how to use the software effectively.
- Writing User Manual: A comprehensive user manual is essential for any software product.
- Prepare Support Material: This involves creating support documentation such as FAQs, troubleshooting guides, and knowledge base articles..
- Prepare Training Material: Apart from training videos, the support executive might develop other training materials like slide decks, interactive tutorials, or step-by-step guides for conducting training sessions with users or internal staff.
- Software Tester: Software Support Executive may be required to perform basic software testing to replicate reported issues and identify bugs or glitches. This is important for effectively communicating problems to the development team.
Overall, the role of a Software Support Executive is to ensure customer satisfaction by providing timely and accurate support, resolving issues, and helping users make the most of the software product. They act as a bridge between customers and the development team, ensuring a smooth user experience and driving product improvement based on customer feedback.
The minimum requirement is a Degree in Computer-Related Studies or a Diploma Level qualification in Information Technology.