Career Level Entry Level
Industry Computer/Information Technology
Qualifications Bachelor Degree
- To provide technical support to customer either remote/phone or email.
- To assist in escalating support case(s) to vendor and facilitate remote session with vendor.
- To prepare MOP and assist on-site engineer in resolving technical issue.
- To obtain technical certification for products that company distributes.
- To provide workable (or alternative) solution based on customer’s requirement.
- To follow up on support case(s) assigned until the case(s) has been resolved and closed.
- To be able to carry out support by reading manual when given a new product when there is no prior training given.