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Internship – TAC/Helpdesk Engineers

Industrial Training @Adaptive Netpoleon Malaysia Sdn Bhd posted 3 months ago
  • Unit 210 & 211, Level 2, Lobby 5, Block C, Damansara Intan,, 47400 View on Map
  • Post Date : 02/04/2022
  • Apply Before : 31/07/2022
  • Salary: RM1,000.00 - RM1,500.00 / Monthly
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Job Detail

  • Career Level Entry Level
  • Experience Entry/Fresh
  • Gender Any
  • Industry Computer/Information Technology
  • Qualifications Bachelor Degree

Job Description

  • To provide technical support to customer either remote/phone or email.
  • To assist in escalating support case(s) to vendor and facilitate remote session with vendor.
  • To prepare MOP and assist on-site engineer in resolving technical issue.
  • To obtain technical certification for products that company distributes.
  • To provide workable (or alternative) solution based on customer’s requirement.
  • To follow up on support case(s) assigned until the case(s) has been resolved and closed.
  • To be able to carry out support by reading manual when given a new product when there is no prior training given.

Required skills

Knowledge in Network & Security.

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